APPOINTMENT POLICY

Arriving to your appointment

* Please come with clean lashes to avoid any additional fees.
* We have a 15 min grace period. Late appointments will result in rescheduling or cancellation and a full cost of service.
* Due to my studio size, we only allow one person per appointment.

Rescheduling your appointment
* A minimum of 24 hours notice is required to reschedule

Payments
* CC Lash Salon reserves the right to use the card on file for services if you choose to use it as a payment method and/or for cancellation/no-show.

Cancellations &  No Shows
* As a courtesy, all appointment reminders are sent out 24 hours prior to your appointment either by text, email or both. 
* If appointment is cancelled or rescheduled within 24 hours of your appointment, you will be charged a 50% fee of entire service price.
* If no show or  6 hours of your scheduled appointment time, you will be charged 100% of your service as a cancellation fee

Refund
* You are paying for artist time, product and other expenses used to provide you with a service. NO refund or deposits, and or fee charges will be given for any reason on service or products. If you are unhappy with our service you may contact us to discuss your concerns.
* Any concerns addressed after 72 hours of your last appointment or if you fail to follow proper aftercare instructions, will be charged full price for the service.

Services
* Each eyelash extension service will be accompanied by a complimentary lash bath. The removal of make-up is not included in the complimentary service and will be subject to a $10 make-up removal fee.

* Proper aftercare is vital for the health and longevity of your lash extensions. We reserve the right to refuse service to any client who consistently shows signs of improper after care and lack of hygiene in regards to their lash extensions.


Refill policy
* A fill is usually within 2-3 weeks of your last application. In order for your appointment to be considered a fill, you must have at least 40-50 % of your eyelash extensions, otherwise less than 30% of extensions remaining will result in a full set at full set price. 

Other Artist work
* If you are coming in for a refill from another lash artist you agree that your current extensions may need to be removed and charged as a new full set price. This will be discussed and fully explained to you prior to any service being performed.