Policy Arrival
- Please have clean lashes to avoid any additional charges.
- There is a 15 min grace period. After this grace period your appointment will be late. Late appointments will result in rescheduling or cancellation and a 50% cost of service. This will be charged on your next appointment.
- Due to the limited space in the salon only one person is allowed per session.
Rescheduling
- A minimum of 48 hours notice is required to reschedule
Payments
- Payments will be charged a 6.35% fee for sales tax. This is applied regardless if you pay by credit card, debit or cash.
Cancellations and no shows
- As a courtesy, all appointment reminders are sent out 24 hours prior to your appointment either by text, email or both.
- If appointment is cancelled or rescheduled within 24 hours of your appointment, you will be charged a 50% fee of entire service price. This will be charged on your next appointment.
Refunds
- You are paying for artist time, product and other expenses used to provide you with a service, NO refund or deposits, and or fee charges will be given for any reason on service or products. If you are unhappy with our service you may contact us within 72 hours of your appointment to discuss your concerns and if fix can be done to address your concerns, it will be done with a complimentary 45 min express touch up, If it is at fault application or product.
- Touch up must be scheduled within 3 days of initial appointment
- Any concerns addressed after 72 hours of your last appointment or if you fail to follow proper aftercare instructions, will be charged full price for the service.
Services included and additional reminders
- Each eyelash extension service will be accompanied by a complimentary lash bath. The removal of make-up is not included in the complimentary service and will be subject to a $10 make-up removal fee.
- Proper aftercare is vital for the health and longevity of your lash extensions. We reserve the right to refuse service to any client who consistently shows signs of improper after care and lack of hygiene in regards to their lash extensions.
Refills
- A fill is usually within 2-3 weeks of your last application. In order for your appointment to be considered a fill, you must have at least 40-50 % of your eyelash extensions, otherwise less than 30% of extensions remaining will result in a full set at full set price.
Eyelashes from other techs
- If you are coming in for a refill from another lash artist you agree that your current extensions may need to be removed and charged as a new full set price. This will be discussed and fully explained to you prior to any service being performed.